Terms & Conditions

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Provision of Care

•  All animals seen for certification purposes must already be under the care of a veterinary surgeon. Your pet remains under the care of your usual veterinary surgeon should any medical problems arise whilst paperwork is being collated. Any medical assistance needed during this period must be obtained from your own veterinary practice.
•  As part of the preparation for travel certification, it may be necessary to administer vaccinations or other medication for example tape worming treatments. All vaccines and medications carry some risks, which will be discussed at your appointment. Any medical emergencies requiring treatment as a result of vaccinations, microchipping or drugs used to complete export and import paperwork will need to be directed to your usual veterinarian. I am not liable for any loss, damages or costs associated with an immunological or other complication that develops in an individual animal as a result of these treatments.

Fees

• Fees are payable in full at the end of the first (telephone) consultation, once the certification process is started. Payment can be made via bank transfer or cash.
• Should an account not be settled, a reminder will be sent out. Further reminders may incur administration charges. After due notice, unpaid fees will be referred to a debt collection agency and further charges, such as the production of reports, court fees and phone calls will be levied in respect of costs incurred in collecting the debt.

Privacy and data Protection

• I may need access to your pet’s medical record in order to process parts of the certificate. You will need to give your own veterinary surgeon permission to share this information under data protection laws if required.
• Your information may need to be shared with third parties, including (but not limited to) your own veterinary surgeon, APHA and other government agencies and laboratories processing samples. Your information will not be used for marketing purposes.

Paperwork

• The legal responsibility is yours as an owner to obtain the correct export paperwork needed for travel. I can help and advise, and complete the paperwork provided, but I am not liable for any loss, damages or costs should you provide incorrect or incomplete paperwork or information. Countries change their requirements at short notice, ensuring your paperwork meets the most up-to-date requirements is your responsibility. Any additional visits needed to rectify paperwork changes are not included in the initial cost of certification.
• I am not liable for any loss, damages or costs that may be incurred should your travel plans change, or your transport provider alters travel tickets in such a way that more paperwork is needed (for example, timetable changes that necessitate repeat tape worm treatment).
• Animals sometimes fail blood sampling requirements, blood samples can be lost or damaged in the post. Postal delays and strikes mean results can sometimes not be back in time for certificate completion. I am not liable for any loss, damages or costs should certification be impossible due to lost, delayed, damaged or failed samples. Any costs for further visits to repeat sampling and processing to meet certificate requirements are not included in the initial cost of certificate completion.
•  Some countries require certification just prior to travel and require certification that your pet is free of external parasites such as fleas and ticks. Your pet parasite control needs to be strict in thelead-upp to travel. Treat all pets in the house and use a household environment spray to control flea larvae. I am not liable for any loss, damages or costs incurred by travel delays or the costs of revisiting to complete the certificate should parasites be found during this final examination.